Privacy Policy

Data Protection Principles

Personal information is any information relating to a person, directly or indirectly but does not include information where your data has been removed.

Belvoir Home Care Ltd In accordance with the General Data Protection Regulations 2018 (GDPR), we have implemented this privacy notice to inform you of any type of data we process about you. We also include with this statement the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

These rights include:

• Processing is fair, lawful and transparent
• Data is collected for specific, explicit, relevant and legitimate purposes
• Data collected is adequate, relevant and limited to what is necessary for the purpose of processing
• Data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay.
• Data is not kept for longer than is necessary for its given purpose.
• Data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisational methods.
• We comply with the relevant GDPR procedures for international transferring of personal data.

Types of Data Held

When you enquire about our services through our website, email, post, phone, face to face or social media, and during the course of providing our service to you we will collect the following personal information when you provide it to us.

• Your name, address, date of birth, contact details including telephone numbers and email address, and the contact details of any emergency contacts including their names, relationship to you, telephone numbers and email addresses.
• Your medical, physical and mental conditions, any allergies and your personal care needs.
• Your lifestyle preferences in relation to your personal care.
• Your feedback from surveys, complaints or compliments.
• Any incidents or accidents or near misses you may be involved with during your time with us.

How and why we use your Personal Information

• For purpose of invoicing you for the services you receive in accordance with our terms and conditions.
• To prepare, review and update a suitable level of care to suit your individual needs.
• Notify you of any changes to our services which are relevant to you.
• To communicate with yourselves or your named representatives about the services you receive.
• To carry out quality assurance assessments to improve our customers experience.

Who we may need to Share your Personal Information with

We will only share your personal information with appropriate health care agencies (including but not limited to GP, Social Services and Pharmacies) and anyone nominated as your representatives where it effects the interests and wellbeing of the client.

We will minimal and relevant information staff of Belvoir Home Care ltd in order to provide a safe and effective service.

In order to deliver our services we rely on third party software support specialists to provide support, and resolve any issues with the software we need to run to operate the business. These providers are under a written contract to ensure the same level of privacy and security that we promise to you.

Lawful basis for us processing your Data

All your personal information is processed with your consent for it to be processed for specific purposes.

Without processing your personal data we would be unable to fulfil our service to you to provide individuals with care and support.

GDPR recognises that additional care is required when processing sensitive data such as information about your health and article 9(2)(h) covers this by stating –processing is necessary for the provision.

How long your personal data will be held

We will hold your personal data for 7 years in line with our legal requirements.

Cookies

When using our website, we collect standard internet log information (commonly known as cookies), including:

• IP address
• Details of the pages you visit
• General details about the type of computer or device that you are using

This is statistical information only which we collect in order to find out the numbers of visitors to our site and the pages they have visited. This information collected in such a way that it is not used to identify individuals. If we do collect personal information on the website, this will be made obvious to you through the relevant pages.

If you would like to contact us to exercise any of your rights please;

Email: suzanne@belvoirhomecare.co.uk

Telephone: 01949 829307

Post: Barn 2, Shakerdale Farm, Fosse Way, Car Colston, NG138JB

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  “Your services and carers have been excellent...”

  - Thank you letter to the manager from the relative of a client who has regained independence

  
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  “All of the staff at Belvoir Homecare were always good and kind, always considerate and so helpful”

  - Yearly Client Survey

  
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  “I have found the staff at Belvoir Homecare to be punctual, courteous, friendly and above all caring and efficient in their work”

  - Compliment Letter

  
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  “You are all really nice and friendly and I appreciate all you did for me’’

  - BHC Carer

  
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  "Excellent reliable service from a company that genuinely cares."

  - Facebook review

  
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  “My carers... couldn’t have been better, always caring, kind and so helpful with anything that needed doing”

  - Yearly Client Survey

  
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  "I worked at Belvoir Home Care for three years and the office staff are a wonderful team who will listen to any concerns or problems that you may have. My confidence grew during my time there and I always felt supported. The care team worked well together and worked hard to support their clients, the clients families and each other. They were like family to me."

  - Facebook review

  
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  "I started work for BHC in October. I can honestly say that I received the biggest friendliest welcome from everyone. If all companies adopted BHC approach to staff there would be millions more happier care workers in the industry. Thank you to everyone."

  - Facebook review

  
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  “What do I like about Belvoir homecare? They look after the carers and the clients as if they were family”

  - Minutes from a Staff Meeting