E: claire@belvoirhomecare.co.uk    M: 07833 457242    T: 01949 829307

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About Us

EST.  in 2011, the initial aim of BHC was to provide a prestigious and quality service with a small number of staff, for a client base in our local area. We are always evolving and since then we have moved into our own offices and have been expanding our services and catchment to provide the same quality of support to a larger client base.

Our services are person centred. We support clients on personal budgets, direct payments received from social services, or those who are privately funding their support.

We are passionate about quality care. We share that passion with our care team through our recognition schemes and during our bespoke training programmes. The need for our staff to be up to date on legislation and techniques is our top priority and as a small, independant family ran business, we are able to tailor that training to the needs of our client base at the time.  As a result, you will benefit from carers who place your safety, security and wellbeing  as a priority.

 

      

 

 

 

 

To promote independence...

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We train our staff to work in a person centred manner. Our carers will work with you, offering you support to carry out as many tasks as you are able for yourself. It is hoped that, by helping you in this way, we are able to maintain your self esteem, and both your emotional and physical wellbeing.

 

One of our lovely clients getting his exercise in with his carer

To develop rapport and trust...

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As a company we understand that in allowing somebody to enter your home, you are trusting them not only to uphold your dignity, but also to treat your home and personal belongings with respect. We understand that care can be an invasion of privacy and it is important to us that you feel 100% confident with the staff members you receive. Consequently, we always endeavour to allow an informal introduction to take place, so that the new staff member can observe routines and build a rapport with you.

To care for our clients and our staff as if they were our own family...

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Our staff are handpicked specifically to meet your needs. We place high emphasis on recruiting employees who are naturally caring. These staff are our ‘shining stars’ who our clients request they come back again and again.

We strive to provide 'the right care' with the 'right carers' in 'the right way'. We take time to get to know our team members and our clients. If our client has a love of animals for example, we try and match them to a care with the same preference.    

We like both our staff to feel part of the family, and we offer them ongoing training opportunities to further develop their skill set.

 

One of our animal loving clients enjoying the visit of 'the travelling labrador' 

To go the extra mile...

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Our staff wear many hats; they are friends, cleaners, companions, cooks, personal assistants and personal shoppers. We train all of our carers to notice those ‘little things’, that can make a big difference to your welfare and happiness.

One of our clients her enjoying 'her favorite' apple crumble, home made by her carer in their own time. 

To provide quality...

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We provide a minimum call time of 1 hour to our clients. This means we are not rushed and have time to focus on other elements of a persons support in addition to the goals set. If we are asissting with meal preperation, the extra time can be spent either cooking a meal from scratch, or helping someone with mobiity so that they build up an appetite.

We operate a 15 minute window either side of our agreed call times as we appreciate that it can be a long time for our clients to wait if they dont know when someone is coming. It is the reliablilty and dependability of the staff that helps build the relationships with our clients that we pride ourselves on. 

 

 

One of our clients with her 'healthy plate' for healthy eating week at BHC
One of our clients with her 'healthy plate' for healthy eating week at BHC

To be transparent

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We were one of the first domicillary care companies in our area to go completely paperless with client records. We have an app system that allows access to care notes anytime, from anywhere for authorised people including clients, clients relatives and neighbours.  

The app details the clients support plan, risk assessments, rotas (past and present) and the important visit logs that are cpompleted at each call by our care team. This gives peace of mind to relatives, and allows transparency in our service. The care staff allocated to the client are also able to access these records and are therefore familiar with any changes to the support plan before they attend the call; allowing more time do spend with their clients.  

 

 

Our Team