What We Offer

How We Operate

Being a family ran, independent business, we have the flexibility to carry out support our way. We are passionate about ensuring a holistic approach to every care visit. With our minimum call length being an hour, we have time during visits to encourage independence and participation in a supportive and relaxed way, which in turn promotes independence and boosts self esteem, allowing our clients to remain at home for longer. 

We pride ourselves on the personal touch and try to match skill sets and personalities amongst our carer base with the clients they attend. To achieve this, the registered manager oversees the recruitment and training of all new care staff. She then visits all potential clients personally, prior to support commencing, to ensure that the correct personalities and skill sets are matched.

One of the nice things about not allowing ourselves to become too big is that every team member is first name terms with all of our clients and their relatives / advocates, which extends the family feel. 

Services Provided

Transparency

We are proud of our excellent reputation locally. Most of our client referrals are recommendations from local district nursing teams, GPs, existing clients or their relatives. 

We were one of the first independent providers in our county to go completely paperless with our care and support plans. Our clients and anyone nominated by them, can therefore have 24/7 access to rotas; so they can see who is scheduled to attend their calls at what time, and all information we hold about the client; including support plans, risk assessments and care reviews.

As a lot of our clients have relatives living further afield, the feedback is that having real time access to this information, is a great source of comfort, support and transparency, allowing them to have full involvement in their relatives support, despite not living locally.

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  “My carers... couldn’t have been better, always caring, kind and so helpful with anything that needed doing”

  - Yearly Client Survey

  
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  “Your services and carers have been excellent...”

  - Thank you letter to the manager from the relative of a client who has regained independence

  
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  "Excellent reliable service from a company that genuinely cares."

  - Facebook review

  
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  “All of the staff at Belvoir Homecare were always good and kind, always considerate and so helpful”

  - Yearly Client Survey

  
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  "I worked at Belvoir Home Care for three years and the office staff are a wonderful team who will listen to any concerns or problems that you may have. My confidence grew during my time there and I always felt supported. The care team worked well together and worked hard to support their clients, the clients families and each other. They were like family to me."

  - Facebook review

  
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  “I have found the staff at Belvoir Homecare to be punctual, courteous, friendly and above all caring and efficient in their work”

  - Compliment Letter

  
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  “What do I like about Belvoir homecare? They look after the carers and the clients as if they were family”

  - Minutes from a Staff Meeting

  
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  "I started work for BHC in October. I can honestly say that I received the biggest friendliest welcome from everyone. If all companies adopted BHC approach to staff there would be millions more happier care workers in the industry. Thank you to everyone."

  - Facebook review

  
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  “You are all really nice and friendly and I appreciate all you did for me’’

  - BHC Carer